Tuesday, 08 December 2009 09:07

Going Rogue: A Business Analyst Life

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As business analysts, we should have a goal to be perceived as though we are going rogue.

At The Free Dictionary there are plenty of negative definitions of the word rogue. The definition I use for a Rogue BA is the following: Operating outside normal or desirable controls. At the most senior levels we need to look at every situation and do what is necessary for the success of that project. We should not be following a step-by-step process or take the same approach on every project. Every project is different, therefore we need to assess the project and determine our approach based on that assessment. This is why I believe so strongly in the need to dedicate the necessary time on a business analysis work plan prior to starting down the path of the analysis effort. Check out this short webcast on Developing a Business Analysis Work Plan to understand where I am coming from.

Side note: Just in case you were wondering, this post does not in any way represent my views of Sarah Palin. I do thank her for the inspiration in creating the title.

Over the years I have watched companies struggle with determining the right level of flexibility in their business analysis methodology or approach. A thought I have been playing with is that the methodology/approach needs to have the proper amount of rigor for the individual executing the methodology. For example, new and junior BAs struggle if they are left alone to try and assess the project needs and adapt their approach. They will fail miserably with a flexible process. The new and junior BAs do not have the right level of training and/or experience to adapt. How can you bend the rules, if you don't even know the rules yet? Without the knowledge and experience they don't have enough stories and history of why certain tools and techniques work for certain situations, while others don't. They need a mentor and a step-by step process to follow.

goingrogue1At lunch a few weeks ago with my friend Jeff Hyatt, he introduced me to a concept that helps illustrate my thought. It is called ShuHaRi, which he heard about through Alistair Cockburn. ShuHaRi is a Japanese martial arts concept, and describes the stages of learning to mastery. You can read more about how Alistair has written about it here.

In short the idea is that a person passes through three stages of gaining knowledge.

Shu (obey). In this beginning stage, the student follows the teachings of one master precisely. He concentrates on how to do the task, without worrying too much about the underlying theory. If there are multiple variations on how to do the task, he concentrates on just the one way his master teaches him.

Ha (digress). At this point the student begins to branch out. With the basic practices working, he now starts to learn the underlying principles and theory behind the technique. He also starts learning from other masters and integrates that learning into his practice.

Ri (separate). Now the student isn't learning from other people, but from his own practice. He creates his own approaches and adapts what he's learned to his own particular circumstances.

Based on this concept, organizations need a methodology or approach that is flexible enough to work and properly support their BAs in all three stages of learning.

Here is a simple application of this concept to levels of BAs.

  • New and junior BAs need a prescribed approach with the help of a master.
  • Intermediate BAs need the support of a community.
  • Master BAs need to be set free on their project and teach the new, junior, and intermediate BAs.

Many organizations seem to have methodologies and organizational structures that address one of the above, but not all. I have seen organizations that jump right to Ri and set all of their BAs free where many need a step-by-step process. These organizations do not have mentor programs or promote collaboration amongst their BA community. Other organizations have such a rigid process which suits the new and junior BAs, but hinder the more senior BAs.

What stage are you in? Is your organization structured to support all levels of BAs? I challenge you to think about what stage of learning you are in and continue to work on reaching the goal of being perceived as a Rogue BA.

Yours in going rogue,

Kupe

Don't forget to leave your comments below


Jonathan "Kupe" Kupersmith is Director of Client Solutions, B2T Training and has over 12 years of business analysis experience. He has served as the lead Business Analyst and Project Manager on projects in various industries. He serves as a mentor for business analysis professionals and is a Certified Business Analysis Professional (CBAP) through the IIBA and is BA Certified through B2T Training. Kupe is a connector and has a goal in life to meet everyone! Contact Kupe at This email address is being protected from spambots. You need JavaScript enabled to view it. .

Read 2730 times Last modified on Tuesday, 27 March 2012 13:46
Kupe Kupersmith

Kupe Kupersmith, President, B2T Training, possesses over 14 years of experience in the business analysis profession. He has served as the lead Business Analyst and Project Manager on projects in the utility, television and sports management and marketing industries. Kupe is a Certified Business Analysis Professional (CBAP) through the IIBA. Kupe is a trained improvisational actor and performed for years in clubs around Atlanta.  He is a big believer that we can work and learn while having fun. Kupe is a connector and has a goal in life to meet everyone!

Comments  

 
0 # isiah waller 2009-12-08 06:18
Kupe, I find all of your information helpful, I am a new BA in an organization that has seasoned BA's yet only one has actually acted as a mentor to me and all of them have their own way of doing things. Unfortunately I am the only one that is a member of the IIBA I sought out the organization after gettig my first not very good annual evaluation.
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0 # Kupe Kupersmith 2009-12-08 06:59
Isiah, I am glad you are finding my posts helpful! Keep it up. There are many places to find that "master". Your IIBA chapter is one of those places.
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0 # Dave Burdick 2009-12-08 09:14
I work in a somewhat collaborative environment. We're under-resourced at the moment (aren't we always) so the collaborative effort is spread somewhat thin, but we're implementing a process that a "preliminary" peer review be conducted at the outset of the project, once high-level business requirements are documented. This provides the senior BA's in our shop to review the approach of the jr BA and suggested solution, and provide strategic input and highlight potentially missed requirements. Working out well so far!
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0 # Kupe Kupersmith 2009-12-08 12:16
Great stuff Master BA Dave! Thanks for bringing up collaboration and how it's helping your team.
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0 # Declan Chellar 2009-12-09 02:08
Rigor is essential, Kupe, otherwise people cannot learn principles and frames of reference. Too many people confuse rigor and inflexibility. I have often found in business and in martial arts, Kupe, that when I teach, I also learn. Many a time a junior person has said something because they didn't know any better (something that more experienced people would not say) and it turned out to be a great idea. Masters need to remember that the world is bigger than them and that there is always a need for continued learning and going back to basics.
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0 # Kupe Kupersmith 2009-12-09 03:32
Declan, I suspect you and I are not far off, but I need to ask a clarifying question. How do you define rigor? I do feel the need for continual learning as well. We only improve by being open to new ideas and adapting.
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0 # Doug Goldberg 2009-12-27 13:17
I've definitely gone to the Rogue side over time and have seen many folks learning on their own and the results are really dependent on the individual. There has been, as a a result, a lot of apathy and despondency as people give up. The junior analysts struggle to understand their new world and the senior analysts struggle to stay afloat in theirs...neithe r doing a great job. Only when one makes a conscious decision to break from the accepted path of chaos and seek enlightenment on the proper way to do things can one really learn. I realize this sounds very "David Carradine-ish" but it really is true. There is certainly a very positive aspect of rogue behavior when it flies in the face of dysfunction. I found this article really interesting, Kupe. Who knew that some thousand year old ancient path to knowledge is exactly what I've been so happy with myself doing. To answer your question directly, I think I'm in the last "RI" stage. I'm certainly still learning from other masters, but I'm also creating and adopting my own path to success and proper methods, as well as mentoring to retrain myself in what I think I am actually capable of. Thanks again!
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0 # Robert Cunha 2009-12-31 04:25
Kupe, I agree that many organizations struggle with their BA approach/method ology when they have different levels of BA's. Another problem is that some organizations do not have a good appreciation of the different BA levels, and understand who is at what level within their organization. I have performed as a mentor and find one problem is that many times new analysts have been taken from a business function and been given the role of a BA without any training. It makes it more difficult to be an effective mentor when the underlying BA fundamentals are not known. Many people still think that because a person is a good subject matter expert, they can easily move into a BA role without proper training. It’s tough enough to become a good BA even with the proper training! Nice article!
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0 # Kupe Kupersmith 2009-12-31 21:35
@Bob, Absolutely agree with your last paragraph. Thanks for commenting! @D oug, from what I have read, I believe you are in the Ri stage as well. Keep it up. People like you help build and promote our profession! Ha ppy New Year!
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