marcosMarcos Ferrer, CBAP has over 20 years experience in the practice of business analysis and the application of Information Technology for process improvement. Following graduation in 1983 from the University of Chicago, Mr. Ferrer joined IBM in Chicago, where he worked on requirements and systems implementations in diverse industries. His recent projects include working requirements for the Veteran's Administration, introducing BA practices at the Washington Suburban Sanitary Commission, and creating bowling industry models for NRG Bowl LLC. In November 2006, Marcos Ferrer is one of the first CBAPs certified by the IIBA. He has served as an elected member of the DC-Metro chapter of the IIBA, most recently as President, and assisted in the writing of the BOK 2.0 test.
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Five Critical Issues that will Define the BA Profession in the Next 10 Years

Well, loyal readers, John Dean didn't set me off with his recent column (insufficiently fascist, entirely too rational), AND I want to think about what he said before deciding to respond.  This means we can take our discussion about BA and Identity Systems back to the highest level, before we diving for the next drill down (I know, I promised a drill down, AND this is more fun). 

In this case, the highest level issue that comes to mind regarding Identity Systems has to do with "executive sponsorship" for a national consensus on the requirements for such systems.

The ONLY source of executive sponsorship powerful enough for BAs to succeed in Identitying System Requirements are the people themselves, and yet the people (as a whole) rarely rally to a transparent process for the common good, which is exactly what we are proposing.  When the people do rally, the effect is immense.

Let's face it - half the time, a BA can't even get quality requirements on projects where the stakes are much smaller than for a National Identity System.  Commonly accepted "project failure" symptoms, such as Failure of user acceptance, Failure to deliver mission critical function, Missed deadlines, Over budget, Poor requirements documentation, Scope creep, etc. sound like Project Management problems to outsiders and executives. 

Most BAs know that these failures are really due to organizational resistance (including stakeholders and IT people) to the BA process.  As the famous joke goes:

Q:  How hard is it to deliver on time and under budget?

A:  It's easy, how much must I spend by when?

Time and money are very important, but not if the what you are building gets lost in opaque, non-transparent petty politics.  The root problems tend to be deeply human ones, revolving around self respect, conflict avoidance, territoriality, work avoidance, organizational tribalism (silos and secrecy), fear of change, lack of trust and much more. 

To these deeply human issues, let us not forget simple corruption, which is less emotional and more premeditated, and cringes in the light that BA practice can bring.

This suggests the Five Great Challenges to our profession.  These are the issues that will define our profession, and will decide if BA can make a difference.  We believe that we can increase project success and reduce the overwhelming waste and failure rate that is currently an accepted part of the world of projects.  Will everyone else?

Will the society at large empower BAs to operate at the level of professionalism required of (say) accountants (transparency, completeness, accuracy)?

  1. Given the importance of the what in a project, will PMI agree that BA must precede projects, and BAs must be at least peers with PMPs, instead of answering to their time and budget needs first?
  2. Will the earliest CBAPs actually be a credit to the profession?  Will they generate successes, and word of mouth, to help boost the profession, or will they have the same outcomes as everyone else?
  3.  Can the society at large understand the BA process well enough to understand why they want to support it?
  4. What, if any, are the rules for public disclosure of private malfeasance?  There are such standards for lawyers, doctors, accountants, etc.  What will ours be?
  5. What, if any, are the rules for public disclosure of private malfeasance?  There are such standards for lawyers, doctors, accountants, etc.  What will ours be?

Mere certification cannot resolve these issues, but it is a good start.  If you believe, like I do, that BA must rise in our society, please contact me with your ideas. We must lead, or continue to follow, and I for one am tired of being an armchair quarterback.

Thanks for being my reader, if this inspired you at all, please make a comment, so BA Times can know that we care.

Have fun!

Comments (6)Add Comment
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written by Kimberly, June 05, 2008
I agree whole-heartedly! In addition, it is going to take all of us to turn the tide, fight the fights (about things like why a Context Diagram is important), and take this profession to the next level.
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written by Marcos Ferrer, June 16, 2008
Thanks to kterribile for the comment - courage is required to make a difference - lawyers don't get respect because they roll over, they get it because they stand up for hundreds (thousands) of years.
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written by Richard Dickerson, July 10, 2008
I completely agree!! harah, harah. All BAs have to fight on a daily basis against the factors you mentioned ... politics, secrecy, silos ... all of which hide the "truth" and do not enable the analyst to perform their roles to the full. Even when you know what needs to be done, and see glaring problems with the direction of the project, those elements tie our hands. I'm also tired of being an "armchair quarterback". Well said.
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written by Simon, September 04, 2008
Silos ... Are you sure we dont work together? Totally agree, and fully support the thoughts around the repsonsibility placed on those initial BA's with their certifications. Following a detailed look of what is required, for writing the exam, and the pre-knowledge and knowledge base required, I hope that this falls in line with those more recognized certifications out there. Well stated, and a definate supporter here in RSA.
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written by Jon Borden, September 15, 2008
Increasingly corporate projects are under audit scruitiny, often rolling up to Sarbanes Oxley, HIPPA, other regulatory compliance, as well as internal compliance controls (cost and quality).

As business analysts we often need to "sell" the value of good requirements management to projects and organizations. Compliance/audit may be another business driver that will help break down some of the barriers faced by BAs and provide better organizational transparency to the BA profession.

Certification or not, selling BA value to organizations, in any way we can (even through the requirement of audit and compliance)can only help further our cause. Let's continue to lead the charge and help define the BA role at the level it needs to be.
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written by Ron Phillips, September 26, 2008
Unenlightened management often bucks against good requirements stewardship in large part (IMHO) because they haven't connected the cause and effect of good stewardship with good results. Far too many people in corner offices are fixated on hitting dates and not fixated on delivering the correct solutions to stakeholders. The comment from jborden concerning SarbOx is dead on - it is that sort of imperative that can really help underscore the value proposition of what a BA brings to the table.

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