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Creative Dispute Α Business Analyst’s Personal Characteristic

A business analyst has to continuously ask questions and to critically translate the information they collect into clear needs and requirements.

It’s the inner trigger that has to lead a professional to find the deep problems and to reveal the actuals needs of stakeholders. A business analyst is not only a recorder of needs and requirements. They have to critically evaluate different needs and to confirm that the actual problems and their causes are fullfield by the suggested solutions. A pathetic view and record here is not enough. Critically judging and sometimes challenging the status quo can lead to meaningful solutions that will add value to all stakeholders and a win-win outcome will be possible.

Creative Dispute and asking questions can be applied across all the business analysis pipeline. For example:

Business Justification:

The business justification is the reason for the project and for the business analysis work concerning the project. Without it no project should start. If business justification is valid at the start of a project, but disappears once it is under way, the project should be stopped or changed. An analyst must have always in mind what is the aim of the project and which actual needs is fulfilling. They have to continuously ask if this action or step is aligned will the overall project scope and if it is meaningful.


Tailoring- Plan Business Analysis Approach:

Αs a business analyst you have to continuously ask where the standard methodology can be applied. What we have to tailor and what parameterizations are needed in order to have the best outcome? This is an ongoing question.

Business analysis pipeline involves selecting the appropriate business analysis processes, tools, techniques, inputs, and outputs for use on a specific portfolio, program, or project. The business analyst performs this selection activity in collaboration with the project manager, sponsor, functional managers, other business analysts, or some combination thereof.

Analyze Current State:

As a business analyst you need to describe accurate and realistic the current state. Assess Current State is the process of examining the current environment to understand important factors that are internal or external to the organization, which may be the cause or reason for a problem or opportunity. The key benefit of this process is that it provides a sufficient understanding of the existing state of the organization, providing context for determining which elements of the current state will remain unchanged and which changes are necessary to achieve the future state. Which are the current state and the non-obvious visible competencies that can lead to success?

Elicit Requirements- Confirm Elicitation Results:

Ηere you have to actively try to obtain information from stakeholders and confirm the results. It’s not only to keep notes of the information and to track the requirements. You have to critically evaluate the aspirations expressed by stakeholders and to form clearly the requirements in a way that support the actual business need(s). Confirm Elicitation Results activity involves ensuring that stakeholders have a shared understanding of the outcomes of elicitation, that elicited information is recorded appropriately, and that the business analyst has the information sought from an elicitation activity.

Business Analysis is the field where critical questioning and challenging is the basis of the everyday tasks. Challenging well established formulas and approaches is something that may lead to better outcomes.

Giorgos Sioutzos

Giorgos Sioutzos is an experienced business analyst currently working at Netcompany in the social security sector. He holds a BSc in Management Science and Technology from Athens University of Economics and Business and Msc in International Business & Management from ALBA Graduate Business School. Numerus articles about business analysis have been published in most reputable Greek and foreign media. He has created educational videos for IIBA Knowelge Hub. Also he has contributed as an SME for Global Business Analysis Survey creation from IIBA. Certifications: CBAP, PMI-PBA, ITIL, PRINCE2, CPRE Advanced