It is important to recognize and accept (without blame or shame) that mistakes occur. Then it is time to move on—to apply a process that will enable successful decision making.
Here are eight common steps that can be taken to aid in making better business decisions.
Define the Problem: Get clarity on the actual business problem by examining the symptoms and gathering input from all stakeholders. State the problem clearly in business terms. Avoid technical jargon.
Know the Strategic Agenda: Find out what is on the strategic agenda of the organization. Ensure that the business problem outlined aligns with the direction of the organization.
Identify the Desired Outcome: Know exactly what you want to see happen. Know your goals and objectives before you consider the route to get there. Consider aligning with the strategic, tactical and operational levels of the organization.
Establish the Solution Domain: Consider ideas that might work within the Solution Domain, that is, within the goals, objectives, rules and constraints of the organization. The Solution Domain establishes the context for which alternative solutions can be considered.
Determine Alternative Solutions: Brainstorm ideas. Have an open session where all ideas are tossed into the ring—no judgment. Refrain from implementation thinking. Focus on solution alternatives. Choose a minimum of three possible solutions for one business problem.
Establish the Evaluation Criteria: Become clear on what is important by creating a list of criteria. Define each of these criteria. Establish the decision-making approach. Ensure that the approach fits within the context of the organization.
Go for It: Choose one solution. Enact it. Allow time for it to work.
Evaluate. Investigate to decide if the solution has been successful. If a satisfactory result has not been achieved, revisit and rethink the solution. Make adjustments as necessary.
Decision making is a challenge, especially in complex organizational environments. A clearly-defined, consistently-applied approach—one that spans all organizational lines—is the key to making better business decisions.
Richard A. Lannon partners with business and technology organizations to help clarify their goals and objectives and train their leadership and professionals on how to achieve them. He provides the blueprint for you and your organization to be SET (structured, engaged and trained). Richard Lannon can be reached at firstname.lastname@example.org; 403-476-8853 or visit www.braveworld.ca 3/09