The Hybrid Business Analyst
Multiple organizations adopt and follow different philosophies- Agile- the way to go, PRINCE2 – dependable, Waterfall – old is gold, hybrid- why not.
Thus, it becomes imperative that a Business Analyst is always ready to adapt to that philosophy, at the same time, remaining true to his/her craft. To that end, it is vital, that they develop qualities that can fit in any organization with any framework or philosophy. Some of these traits are:
1. Being adaptable
So you are used to a lot of documentation – authoring lengthy business Requirements Specifications, Low-level designs, and functional specifications. And now you are asked to condense the requirements into an epic. Or the case might vice versa, you love JIRA, and now you are to produce a 50 pager of requirements. As a BA, both should come easily to you. When you remain dedicated to the success of the project, you should focus on whatever has the best business outcome and seamlessly deliver those benefits by the best-fit requirements management process. If a framework does not seem a good fit for the project, work with management to highlight the issues and be the first one to lead the change. Organizations are usually receptive of any idea that will make it more efficient in its functioning. Business analysts are not known as “game changers” for nothing!
2. Being inquisitive
Being curious is the foundation for being a great Business analyst. The “What, why, how, where, when, who” are the questions a BA has to ask in any activity he or she undertakes and then develop the intuition to understand and sew together the offshoots of those answers to deliver business benefits.
BAs to their advantage have a number of tools and techniques at their disposal to help them be inquisitive and ask questions at the right time and manner. BABOK’s nine elicitation techniques essentially cover the main ones:
- Document Analysis
- Focus Groups
- Interface Analysis
- Requirements Workshops
3. Being a Learner
Learning in business analysis, as in life, should be a constant. The world of business analysis is continually evolving with new tools and techniques. Keeping oneself updated, learning from peers and knowledge sharing goes a long way in not only helping you get equipped to address problems but also, makes you grow as a person, keeps you positive and brings dynamism into play.
A problem register between BAs working with different teams can help in idea sharing and issue resolution. Business Analyst Forums, meetups, and in general, getting involved in all project activities including lessons learnt activities would provide insights that can be applied to one’s work.
4. Being innovative
Yes, BAs have a lot of tools and techniques at their disposal to make life easier, but sometimes, unconventional problem-solving techniques will have to be produced on the fly to solve an issue at hand. Whiteboarding options in workshops, drawing raw models, quick wireframes, and bulleted one-pagers to get the idea across to stakeholders are some of the unconventional methods that can be used.
Also, being innovative is to always understand the “bigger picture” and be strategic thinkers. Great Business analysts are always on the lookout to add value to the organization as a whole and not to a single, siloed project.
5. Being Passionate
A successful BA is always passionate about everything he or she undertakes – Passionate about delivery, results and making a difference. Even in the most boring of projects, if a BA can find passion and derive value from his/her work, and honestly believe that he/she is an enabler to successful business outcomes and benefits, the same passion can flow to the relevant stakeholders with the correct articulation and zeal. That is half the work done for a successful project.
As Business analysts continue on a professional journey of attempting to strike a balance between adopting new methodologies and sticking to the tried and tested frameworks of yore , they will certainly benefit from learning and unlearning skills as they maneuver the complex maze of requirements, stakeholders, and processes.
However, the above abilities, if nurtured, in any situation or nature of project will set up a BA -and subsequently, a project and an organization for success.