As a business analyst you need some traditions, too. You need consistency so your stakeholders know what to expect from you. As a BA being completely consistent is not a great thing. Using the same techniques on all projects is not the positive consistency I am after. As I have said before, every project is different. You need to determine what adds value to a project and do not do something just because that is how you have done it for years. You don't want your stakeholders to expect you to do more than is needed for the project. There are things that can be done consistently that do add value. For starters here are two areas where you should be consistent.
When colleagues are getting ready to approach you, can they always anticipate a positive interaction? Can your coworkers reasonably anticipate your behavior from one situation to the next? When they come to ask you a question, are you sometimes very open and engaged and other times pre-occupied, and do not give them the attention they need? I am not saying you have to be available for everyone all the time. Even if you don't have the time you can be open and approachable. If someone walks in your office and you don't have time to talk, ask to schedule some time later when you'll be freed up. People will respect that and understand. This way people will know that when you do have time, you will give them your full attention.
Do you start and end meetings on time? I know we work in an environment where we are in and out of meetings. If you are consistent with your start and end times, people know what to expect. More people will start showing up on time. Sometimes it is almost impossible for someone to show up for your meeting on time or stay until the end. When meetings are back-to-back it is physically impossible to be at one meeting until the end and make it to the next meeting on time. Try one or both of these tips (traditions) on meeting times and your attendees will thank you.
- High school class method: Hold your meeting for 50 minutes. This way you'll end the meeting 10 minutes to the hour allowing people to make it to their next meeting. Maybe they'll have time to stop at their locker.
- Turner Time: In 1981, TBS Superstation began airing programs 5 minutes after the top and bottom of the hour. So a show on TBS would start at 7:05pm compared to 7:00pm on other stations. One reason they did this was so people would continue watching shows on their station. If a show ended at 7:35 pm and shows on other stations started at 7:30, most likely they would stay with TBS because they missed the beginning of a show on the other stations. Start your meetings off the hour or half hour. Try starting a meeting at 10:15am. Then your attendees will have time to make it to your meeting and not have to rush out to make another one that starts at the same time yours ends. Be careful. Others will catch on to this method and try and copycat. You have to stay ahead of the curve for this to be effective!
Do you manage your meetings consistently? Do you stick to common meeting ground rules?
During a customer meeting I was facilitating, five out of the six attendees were on their Blackberry. After a failed attempt to get everyone to put their Blackberry's away I packed up my stuff, explained I would reschedule the meeting and started to walk out. Talk about shock factor. They tried getting me back and I refused. I told them in a very nice way that obviously they had important things to get done, so I would let them get back to their desks. The rescheduled meeting was Blackberry free. My customers knew what to expect from me.
What are some of your traditions? What do your customers know what to expect from you?
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