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Author: Abhi Puri

Advisor, Business Analysis Practice (Lead) for the Operational, Comntrol and Management Systems portfolio within Yarra Trams. Leading a strong dynamic team of skilled Business Analysts across a divergent set of projects. > Utilising almost 12 years of experience, working across a large number of industries in Australia, including large corporations such as Yarra Trams, PwC, Oracle, Ambulance Victoria, Worksafe Victoria across Government (Digital Transformation and Strategy), Healthcare and Hospitality domains. > Experience in setting up BACoE (Centre of Excellence) to establish and promote best practices along with providing thought leadership and direction to business analysts for coaching and mentoring business analysts > Excellent interpersonal, communication and organisational skills. Expert trouble-shooter and problem solver and I enjoy leading teams and helping people achieve their career ambitions. > Why am I Different - I ask the "big why" questions to ensure the work I do aligns with strategy. - Stakeholder Inclusion is key for me. - I communicate highly complex matters and break them down into actionable items.

Building a Business Analysis Center of Excellence: A Blueprint for Success

A Business Analysis Center of Excellence (BACoE) is a dynamic and strategic organizational asset that can significantly enhance the effectiveness and efficiency of business analysis processes. Often referred to as a Competency Development Center, a BACoE serves as a hub for collaboration, best practice management, and competency development in a specific functional area. This article explores the key elements of establishing a BACoE and its pivotal role in increasing business success.

Defining a Business Analysis Center of Excellence

A BACoE is more than just a department; it’s an organization that promotes collaboration, manages best practices, and elevates the competency level within a specific domain. Whether established as a virtual entity integrated into the broader organizational structure or a distinct group with a dedicated budget and authority, a BACoE can be staffed with either full-time or part-time members.

Creating a BACoE signifies an organization’s move toward higher organizational maturity, and as maturity increases, the risk of project failures tends to decrease.


Responsibilities of the BACoE

One of the primary responsibilities of a BACoE is to ensure consistent quality in business analysis artifacts throughout the organization. Variations in the quality and format of these artifacts can lead to project risks. The BACoE takes the lead in standardizing the expected quality, format, and presentation of artifacts, initially through training and artifact templates. Additionally, it promotes the use of standardized tools among business analysts and provides support for projects to maintain consistent professionalism.


Functions of a Business Analysis Center of Excellence

A well-established BACoE should provide support and oversight in several critical areas:


  • Tactical Project Assistance: The BACoE offers assistance to projects through project coaches, mentors, and staff. This includes planning business analysis activities at the project’s initiation phase, ensuring appropriate resources and approaches are in place, and providing resources as needed.


  • Methodology: The BACoE defines standard approaches for business analysis planning, monitoring, and execution. A methodology aligned with industry best practices, such as the IIBA®’s Business Analysis Body of Knowledge® (BABOK®), serves as a foundation for training and practice within the organization.


  • Best Practices: The BACoE curates a collection of company and industry-best practices for business analysis and artifact creation. This includes standards for use cases, data models, process models, and other documentation types.


  • Learning and Professional Development: It manages a competency model, training curricula, certifications, assessments, and practices for knowledge sharing. This includes the maintenance of knowledge repositories, discussion forums, and collaborative tools like “wikis.”


  • Tool Standards: The BACoE provides guidance on tools essential for preparing high-quality, standardized business analysis artifacts, including requirements management and visual modeling tools. It also maintains a repository of templates and guides for artifact preparation.




Forming a Business Analysis Center of Excellence

The establishment of a BACoE involves a series of steps:


  • Assessment of Current State: Evaluate the organization’s current business analysis maturity by assessing the skills of business analysts and gathering feedback from project managers.


  • Determination of Desired Future State: Define the level of maturity needed to support projects effectively.


  • Analysis of Gaps: Identify gaps between the current and desired states.


  • Specification of Desired Level of Maturity: Clearly outline the competency model and practices required to bridge the gaps.


  • Development of Competency Model: Create a competency model that aligns with the organization’s needs and industry best practices.


  • Dissemination of Improvements: Implement strategies to disseminate competency improvements through training, mentoring, and internal resources.


  • Maintenance and Continuous Enhancement: Regularly assess and enhance competencies through retrospectives, surveys, and ongoing training.